Frequently Asked Questions

Get answers to common questions about A Telehealth Visit.

During the visit a licensed provider reviews your medical history, discusses desired treatment areas, examines photos or live video if needed, and explains candidacy, risks, and next steps. Members receive this consultation free and can schedule in-clinic appointments afterward.

Yes. Members receive one complimentary telehealth consultation with a licensed provider to assess candidacy and plan treatments. Non-members may have a fee or credit applied toward services; check membership details or contact support for exact terms.

Have your medical history, current medications, allergies, and prior treatment details ready. Provide clear photos of treatment areas, note recent sun exposure or tanning, and list questions or concerns. This helps the provider assess candidacy and give accurate recommendations quickly.

Providers can make an effective preliminary assessment using high-quality photos or live video, reviewing skin type, hair color, and medical history. Some cases require in-person evaluation before treatment, and providers will advise if an office visit or patch test is needed.

At booking you'll receive a secure link or call details. Open it on your phone, tablet, or computer at the scheduled time, allow camera and microphone access if using video, and ensure a stable internet connection. Contact support if you encounter issues.

Yes. After reviewing your candidacy the provider will outline recommended sessions, timing, and next steps, and can help you schedule in-clinic appointments or trials. Members often receive priority booking; if additional in-person evaluation is required, staff will arrange a convenient appointment.